Terms of Service

 
 
 

Dog Doody Duty LLC 

Terms and Agreement 

 

Service 

  • To begin service, you will receive a quote by email or text. Click “Accept” and pay deposit to begin services. You can request changes before accepting. 

  • We cannot guarantee service exact service times. 

  • You do not need to be home for service.  

  • Make sure gates are unlocked and able to open. 

  • Dogs need to be inside or contained during service. 

  • If the gates are locked or we feel it is not safe due to a dog’s presence, you will be charged for a partial visit. 

  • If a dog comes after a worker, the worker has a right to defend themselves by any means necessary. 

  • You may cancel or suspend service up to 6:30 AM of your scheduled service day. 

  • To cancel or suspend service, email us at dogdoodyduty@yahoo.com. 

  • Service that falls on a holiday may or may not be moved depending on staff. 

  • We may need to change or postpone your scheduled service due employee illness, vacations, or unplanned events. 

  • We reserve the right to change your regular clean-up day for ongoing service. 

  • Our workday starts at sunrise. 

  • We work in most weather. The exclusions are heavy sustained downpours, lightning, extreme temperatures (hot or cold), snow, ice, or poor air quality. 

  • We do not clean pools or pool covers. 

  • We remove solid waste only. We are not able to remove most diarrhea, vomit, or urine. 

  • We do not rake leaves, shovel snow, or chop ice to get to the waste. 

  • We do not go under trampolines, low lying decks or similar structures. 

  • During certain conditions, hills may be too slippery, and we will not be able to do that area. 

  • We do not move objects that are in the yard. 

  • We will do our best but are not responsible for waste under snow, in ice, under leaf cover, in tall grass, frozen to the ground, in weeds, in stones, or in ivy or bushes. 

  • We cannot service yards with tall grass. 

  • We cannot remove waste that is mixed with leaves or stones. 

  • We are not responsible for any inadvertent damage to lawn, plants, landscaping, gates, or driveways. 

  • We will get solid waste on patios and decks, but some remnants may remain. 

  • If you schedule a deodorizer treatment, you must provide a hose with running water and has a threaded end to attach our sprayer. 

  • We reserve the right to cancel service at any time. 

Billing 

  • Past and upcoming visits as well as invoices and payments can be viewed in “Client Hub” 

  • We want you to be completely satisfied. If you find we missed an area, please notify us within 24 hours. We will send someone back out or apply a refund which will be up to our discretion. 

  • If we cancel due to weather, the week we do the clean-up will be billed at the increment of time passed from the last service. Ex. There is a “snow day” one week, the following week will be billed at an “every other week” rate. Two weeks of “snow days”, the next visit will be billed at “every three weeks” rate and so on. This takes in consideration the amount of waste that has accumulated. 

  • If we come out and it is not completely thawed, it will be billed as noted above. Eventually we will be able to get the waste as it thaws. 

  • Rates are quoted for 1/8 acre unless otherwise specified on the quote. Larger areas are subject to additional charges. 

  • If your dog(s) waste volume is more than normal, your service may be subject to an additional charge. 

  • In extreme cases, we reserve the right to re-quote the job before we begin. 

  • Payment must be received before “One Time” service. 

  • “Initial” service will be billed automatically with the card you have on file after the job is completed or along with the first month’s invoice. 

  • For ongoing service, a one-month deposit is required and will be applied to your final month’s invoice.  

  • We require a debit or credit card on file for billing. 

  • Ongoing service will be billed at the end of each month for that past month’s service. Payments will be automatically processed by Dog Doody Duty LLC. 

  • Please notify us within one week if there is a change in the number of dogs so we can adjust the service price. 

  • Rates are subject to change with thirty days' notice. 

Your Responsibilities 

  • Keep yard mowed and raked. 

  • Keep gates we are using in good working order and accessible. 

  • Make sure pathways and yard are clear and safe for walking. 

  • Keep dogs in or contained during service. 

  • Check email for quotes, invoices, service changes, and reminders. 

  • Pay invoices on time and/or keep payment information current. 

By hiring us, you agree to these terms and allow a Dog Doody Duty LLC employee to be on my property for dog waste clean-up.