Terms + Conditions

Terms & Conditions

DOG DOODY DUTY LLC
TERMS & AGREEMENT

Scheduled Service
-To begin service you will receive a quote. Click “Accept” and pay deposit to begin services. You can request changes before accepting.
-We cannot guarantee exact service times.
-You do not need to be home for service. If you are not home, make sure gates are unlocked and able to open. Also, keep any aggressive dogs out of yard.
-If the gates are locked, or we feel it is not safe due to dog’s presence; you will still be charged for the visit.

- Dogs need to be inside or contained during service.

-If the gates are locked, or we feel it is not safe due to dog’s presence; you will still be charged for the visit.
-You may cancel or suspend service up to 6am of your scheduled service day.
-To cancel or suspend service, email us at dogdoodyduty@yahoo.com.
-Service that falls on a holiday may be done before or after the holiday. Holidays include New Year’s Eve, New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, Christmas Eve, and Christmas.
-We may need to change your day due to employee illness, vacations, or unplanned events.
-We reserve the right to change your regular clean-up date for ongoing service.

Work
-Our work day starts at sunrise.
-We work in most weather. The exclusions are heavy sustained downpours, lightning, extreme temperatures (cold or hot), recent snowfall, deep snow, or ice. This will delay service to the next scheduled clean up.
- Dogs need to be inside or contained during service.

-If the gates are locked, or we feel it is not safe due to dog’s presence; you will still be charged for the visit.
-We do not clean pools or pool covers.
-We remove solid waste only. We are not able to remove most diarrhea, vomit, or urine.
-We do not rake leaves, shovel snow, or chop ice to get to the waste. We do not go under trampolines, low lying decks or other like structures. We do not move objects in the yard.
-We will do our best but are not responsible for waste under snow, in ice, under water, under leaf cover, in tall grass, in weeds, in stones, or in ivy.

- The waste will be double bagged and left in designated trash can or spot that you specify.
-You must specifically request before your day of service that you want your patio or deck to be sprayed down. You must provide a working hose that reaches the area for this service.
-If you scheduled a deodorizer treatment, you must also provide a working hose that reaches the areas you want covered.
-Past and upcoming service visits as well as invoices and payments can be viewed in “Client Hub” from our website.
-We want you to be completely satisfied. If you find we missed an area please notify us within 24 hours.

Payments
-Rates are quoted for ¼ acre or less unless specifically stated. Larger areas are subject to additional charges.
-If your dog(s) waste volume is more than normal, your service may be subject to an additional charge.
-In extreme cases, we reserve the right to re-quote the job before we begin.
-Payments must be received before “Spring Clean-Up” or “One Time” service.
-Ongoing Service- Reoccurring services will require you to sign up for “Automatic Payment”. We will process payments at the end of the Month.
-Please notify us within one week if there is a change in the number of dogs so we can adjust the service price.
-If service is postponed, you will not be charged for that scheduled visit. Your next visit will be charged at the new visit increment. Ex. Weekly visit canceled, next week’s visit will be charged as a bi-weekly visit and so on.
-Rates subject to change with a thirty-day notice.

Your Responsibilities
-Keep yard mowed and raked.
-Keep gates we may be using in good working order.
-Make sure pathways and yard are clear and safe for walking.
-Make us aware if you may have aggressive dogs.
-Keep in or contained during or on day of service.
-Check email for quotes, invoices, service changes, or reminders.
-Pay invoices on time.

By clicking “Accept” I agree to these terms and allow a Dog Doody Duty LLC Representative to be on my property for scheduled dog waste clean-up.